Complaint Resolution

The contact details of designated persons for handling grievances of Policyholders:

S.No
1 Name of the Incharge of Grievance Function: Mr. Junaid Ahmed (Assistant General Manager) – Sales Compliance in Risk Management, Compliance and Quality Assurance.
2 Postal Address: Head Office: 74/1-A, Lalazar, M.T. Khan Road, Karachi-74000, Pakistan.
3 Landline Number (Dedicated for Policyholders’ Grievances):  
+92 (21) 111-111-554 (Call Center)

+92 (21) 38183100 Ext: 9231, 9233, 9244, 9277

Timings:

Monday to Friday 9:00 to 17:30

4 Email Address(Dedicated for Policyholders’ Grievances): 1.    complaints@jubileelife.com

2.    junaid.ahmed@jubileelife.com

5 Fax Number: +92 (21) 35644312
6 Cell Number (Dedicated for Policyholders’ Grievances):  

+92 (333)-0120132

Timings:

Monday to Friday 9:00 to 17:30